Xiaomi Redmi Note 12 Pro 5G 128 GB, 6 GB RAM

We understand that sometimes items may need to be returned for various reasons. Our goal is to make the return process as smooth and convenient as possible for our valued customers. Please review our detailed return policy below:

1. 30-Day Satisfaction Guarantee:
   We offer a 30-day satisfaction guarantee on all purchases made on our website. If you are not completely satisfied with your purchase, you may return the item within 30 days of the purchase date for a refund or exchange.

2. Eligibility:
   To be eligible for a return, the item must be unused, in its original packaging, with all tags and labels attached. Items that show signs of wear or damage may not be eligible for return.
   Some items, such as perishable goods, personalized items, and clearance items, are not eligible for return.

3. Return Process:
   Contact our customer service team at to initiate a return request. Please provide your order number and reason for the return.
   Our customer service team will provide you with a return authorization and instructions on how to return the item.
   Pack the item securely and ship it back to us using a trackable shipping method.

4. Return Shipping:
   Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective item.
   We recommend using a trackable shipping method to ensure your return is received.

5. Refunds or Exchanges:
   Once the returned item is received and inspected, we will process your refund or exchange. Refunds will be issued to the original form of payment within [3 of days].
   Exchanges are subject to product availability. If the item you wish to exchange is not available, we will provide a refund.

6. Damaged or Defective Items:
   If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

Contact Us:
If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team

Please note that Chengles reserves the right to amend this return policy at our discretion.

Thank you for shopping with us and we appreciate your business.

Email: admin@chengles.com

We are available International shiping to over 100 countries worldwide

1. Shipping Methods:
   1-1. Standard Shipping: Delivery within 15-20 business days.
   1-2. Express Shipping: Delivery within 3-7 business days (Shipping fee will be charged depending on the item)

2. Shipping Times:

Orders are processed within 24 hours. Delivery times vary based on location and selected shipping method.

3. Order Processing:

Orders are processed and shipped within 1-2 business days. An email confirmation with tracking details is sent upon shipment.

4. Shipping Restrictions:

Certain oversized items may require special shipping arrangements. We do not ship hazardous materials internationally.

5. Tracking Orders:

Track your order using the provided tracking number on our website. Receive email notifications for order status updates.

6. Shipping Partners:

We partner with trusted carriers such as Local Post Office, UPS, FedEx, and DHL for reliable deliveries.

7. International Shipping Tax:

International orders may be subject to customs duties and taxes. Customers are responsible for any additional import fees.

For further assistance with shipping inquiries, please contact our customer support team at admin@chengles.com or call us at 1-800-123-4567.

When it comes to international shipping taxes, it’s important to provide clear information to our customers to help them understand any additional costs they may incur.

Customs Duties and Taxes: International orders may be subject to customs duties and taxes imposed by the destination country’s customs authorities.

Import Fees: Mention that our customers are responsible for paying any applicable import fees, which can vary based on the value of the items being shipped.

Customs Declaration: Each package will include a customs declaration form that details the contents and value of the shipment, as required by customs regulations.

Calculation of Taxes: Provide information on how customs duties and taxes are calculated, which may be based on the declared value of the items or the customs regulations of the destination country.

Handling Fees: Mention if there are any handling fees charged by customs or shipping carriers for processing international shipments.

Delays Due to Customs: Please be care that customs inspections can sometimes cause delays in delivery

Customer Responsibility: Communicate that it is our customer’s responsibility to be aware of and pay any customs duties, taxes, or import fees associated with their international order.

By providing clear and detailed information about international shipping taxes on your website, you can help customers make informed decisions about their purchases and avoid any surprises or misunderstandings regarding additional costs associated with international delivery.